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Our Values
Our values shape our culture and guide our management decisions
Customer Centric
Act from the customer's perspective
“At Ricoh, I’ve seen colleagues drop everything to support a customer at a critical moment. Not because someone asked them to, but because they genuinely care. They troubleshoot, collaborate across teams, and turn potential setbacks into great experiences. Here, connection isn’t just about teamwork — it’s about showing customers they truly matter. And you can feel that every day.”
“At Ricoh, I’ve seen colleagues drop everything to support a customer at a critical moment. Not because someone asked them to, but because they genuinely care. They troubleshoot, collaborate across teams, and turn potential setbacks into great experiences. Here, connection isn’t just about teamwork — it’s about showing customers they truly matter. And you can feel that every day.”
Ethics and Integrity
Act with honesty and accountability
“One of the first things that struck me at Ricoh was how naturally people do the right thing. Whether it’s correcting a small billing error, being transparent in a tough situation, or sharing knowledge openly so others can grow — integrity is simply part of how we work. It’s our way of giving back to each other, to our customers, and to the communities we serve.”
“One of the first things that struck me at Ricoh was how naturally people do the right thing. Whether it’s correcting a small billing error, being transparent in a tough situation, or sharing knowledge openly so others can grow — integrity is simply part of how we work. It’s our way of giving back to each other, to our customers, and to the communities we serve.”
Gemba
Learn and improve from the facts
“Learning here always begins with listening. I’ve watched colleagues sit with customers, dive into the details, analyse real workflows, and question assumptions until they truly understand the root of a challenge. That hands‑on mindset — going to the source, observing, asking, reflecting — is what drives real value. For our customers, our business, and for every one of us.”
“Learning here always begins with listening. I’ve watched colleagues sit with customers, dive into the details, analyse real workflows, and question assumptions until they truly understand the root of a challenge. That hands‑on mindset — going to the source, observing, asking, reflecting — is what drives real value. For our customers, our business, and for every one of us.”
Innovation
Break with the status quo to create value without limits
“Innovation at Ricoh isn’t just a big idea in a presentation. I’ve seen a simple suggestion in a meeting evolve into a digital solution used across multiple countries. People experiment, improve processes, and bring creativity into everything they touch. Success here is collective — every improvement helps teams work smarter, faster, and with more impact.”
“Innovation at Ricoh isn’t just a big idea in a presentation. I’ve seen a simple suggestion in a meeting evolve into a digital solution used across multiple countries. People experiment, improve processes, and bring creativity into everything they touch. Success here is collective — every improvement helps teams work smarter, faster, and with more impact.”
Passion
Approach everything positively and purposefully
“What inspires me most is the passion people bring to their work. Even in demanding weeks, the energy is real — colleagues who step in without being asked, who approach challenges with optimism, and who lift the team with their enthusiasm. That passion pushes all of us to grow, to try new things, and to keep raising the bar.”
“What inspires me most is the passion people bring to their work. Even in demanding weeks, the energy is real — colleagues who step in without being asked, who approach challenges with optimism, and who lift the team with their enthusiasm. That passion pushes all of us to grow, to try new things, and to keep raising the bar.”
Teamwork
Respect all stakeholders and co-create value
“Whenever something important needs to happen, someone is always there to help. It doesn’t matter which country, function, or time zone — people jump in, share knowledge, support each other, and celebrate wins together. That sense of connection turns complex challenges into shared achievements, and it’s one of the things that makes Ricoh feel like a real community.”
“Whenever something important needs to happen, someone is always there to help. It doesn’t matter which country, function, or time zone — people jump in, share knowledge, support each other, and celebrate wins together. That sense of connection turns complex challenges into shared achievements, and it’s one of the things that makes Ricoh feel like a real community.”
Winning Spirit
Success by embracing challenges through courage and agility
“When a big challenge comes up, the winning spirit here is incredible. I’ve seen colleagues work across borders, overcome tight deadlines, fix issues overnight, and find solutions where none seemed possible. It’s not about competition — it’s about moving forward together, staying resilient, and delivering outcomes that make a real impact. That momentum is contagious."
“When a big challenge comes up, the winning spirit here is incredible. I’ve seen colleagues work across borders, overcome tight deadlines, fix issues overnight, and find solutions where none seemed possible. It’s not about competition — it’s about moving forward together, staying resilient, and delivering outcomes that make a real impact. That momentum is contagious."
Living Our Values
Collaboration, respect and teamwork in action—this is life at Ricoh beyond the day-to-day.
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